United Airlines

I am a frequent flyer of United Airlines. And being a frequent customer, I expect to be rewarded, not punished.




I booked a flight from San Francisco to Boston in June 2008. Due to some reasons, I had to cancel the flight. Now, when I called United Airlines to book a new flight from San Francisco to Richmond, United Airlines charged me a whopping cancellation fee of 175$ for my flight of June 2008 (150$ cancellation fee and 25$ fee because I did not book the flight on their website).



I know the times are bad. But that should not be a reason for these companies to exploit us. I hate United Airlines. I will try to redeem my 75K miles ASAP and would never again travel with them. Their partner airlines, US Airways, has only 100$ cancellation fees.



On the other hand, Southwest Airlines is the best. They never charge any cancellation fees. The entire ticket amount can be used for future travel. They don't even charge for the check-in baggage. But the sad part is, no matter what, their mileage points expire after two years. I have lost many points like this, before I could reach their 16 point award limit.